Returns & Exchanges

At Wyze, we stand behind our smart home technology and offer a 30-day return window for items purchased directly from our official store. If you are not completely satisfied with your device, we are committed to making the return or exchange process as seamless as possible.

Return Process

• 1.
  Initiate Your Request

  Visit the Wyze Support Portal and enter your order number and email address to begin the return authorization process.

• 2.
  Print Your Shipping Label

  Once your request is approved, we will email you a prepaid shipping label and a Return Merchandise Authorization (RMA) form to include in your package.

• 3.
  Pack Your Device

  Safely place the device in its original packaging with all included accessories and cables to ensure a full refund of the purchase price.

• 4.
  Receive Your Refund

  After our warehouse receives and inspects your returned item, your refund will be processed back to your original payment method within 7-10 business days.